Refund & Returns Policy
1. Return Eligibility
If you are not completely satisfied with your purchase, you may return the product within 3 days of receiving it. To be eligible for a return:
- The item must be unused and in its original packaging.
- Proof of purchase is required.
2. Non-Returnable Items
Certain items are non-returnable, such as:
- Gift cards.
- Sale items.
- Personalized or customized products.
3. How to Initiate a Return
To initiate a return, please contact our support team at sprttoysshopee@gmail.com with your order details. We will provide you with instructions on how to return your item.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7.
5. Late or Missing Refunds
If you haven’t received your refund within the specified time frame, please check with your bank or credit card company. If you still have not received your refund, contact us at sprttoysshopee@gmail.com.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at sprttoysshopee@gmail.com.
7. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
